FAQ

We’re here to help! Our business hours are Monday to Friday, from 9 AM to 6 PM. Feel free to reach out during those times, and we’ll be happy to assist you!

Absolutely! We offer free local pickup at our showroom. Once your order is ready, simply show your digital invoice upon pickup. We can’t wait to see you!

We currently ship to the United States only. But here’s a little something special: we offer free delivery within a 10-mile radius of zip code 33178. Enjoy the convenience!

We’re committed to getting your order to you as quickly as possible! With standard shipping, you can expect your order for processing and shipping within 2 to 5 business days. Thanks for your patience!

All unworn items may be exchanged within 14 days of delivery. We want to make sure you're happy with your purchase!

To return your order, please ship it to the following address:

Viibra By Fayi LLC
8133 NW 107th Path
Doral, Florida, 33178
United States

We recommend using a trackable shipping service to ensure your package arrives safely.

The customer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, just to ensure everything goes smoothly!

The customer is also responsible for shipping costs for exchanged items. If you have any questions about the process, don’t hesitate to reach out!